{"id":1375,"date":"2021-12-06T20:28:36","date_gmt":"2021-12-06T20:28:36","guid":{"rendered":"https:\/\/www.precisionostech.com\/?post_type=job_listing&#038;p=1375"},"modified":"2022-02-09T23:01:33","modified_gmt":"2022-02-09T23:01:33","slug":"precisionos-technology-technical-support-specialist","status":"expired","type":"job_listing","link":"https:\/\/www.precisionostech.com\/pt\/?post_type=job_listing&p=1375","title":{"rendered":"Especialista em Suporte T\u00e9cnico"},"content":{"rendered":"<p><strong>Are you interested in working with VR technology?\u202f&nbsp;<\/strong><\/p>\n<p><strong>Do you want to make a difference in the medical community?\u202f&nbsp;<\/strong><\/p>\n<p><strong>PrecisionOS\u202f is looking for a Technical Support Specialist to join our team!\u202f&nbsp;<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>About \u202fPrecisionOS\u202f\u202f&nbsp;<\/strong><\/p>\n<p>PrecisionOS\u202frepresents a breakthrough in surgical training and is committed to delivering a medical-grade VR platform that allows orthopedic surgeons to advance their skills. We deliver cost-effective and accessible training solutions with real-life accuracy. Our cutting-edge platforms allow surgeons to improve their skillset and virtually perform their patient\u2019s surgery before the actual procedure.<\/p>\n<p><strong>About You\u202f\u202f&nbsp;<\/strong><\/p>\n<p>You are a Technical Support Specialist who combines your technical skills with your exceptional customer service skills to wow and delight our clients customers. You have a passion for process development and creating a knowledge base.<\/p>\n<p><strong>Seu papel<\/strong><\/p>\n<p>In this position you will work with our client customers by providing exceptional technical support to ensure smooth on-boarding and system training. Your responsibilities will include:<\/p>\n<ul>\n<li>Providing full cycle technical support to customers<\/li>\n<li>Ensure smooth customer on-boarding and system training<\/li>\n<li>Identify and create best practice solutions for end user support<\/li>\n<li>Leverage user feedback to identify potential enhancements to the offering<\/li>\n<li>Listen to user feedback\/technical issues to develop and document processes so that issues are resolved for the next user<\/li>\n<li>Implement support tools and build a database to help the business scale to the next level<\/li>\n<\/ul>\n<p><strong>Your Qualifications:\u202f\u202f<\/strong><\/p>\n<ul>\n<li>1+ years of experience in a structured support role<\/li>\n<li>Exceptional customer service skills with a passion for translating complex technical terms into understandable terms<\/li>\n<li>Experience within a VR or Health Care industry will be of advantage<\/li>\n<li>Bachelor\u2019s degree in IT or similar is an asset<\/li>\n<\/ul>\n<p><strong>What&#8217;s in it for you?\u202f\u202f&nbsp;<\/strong><\/p>\n<ul>\n<li>A competitive base salary<\/li>\n<li>Extended medical and dental benefits<\/li>\n<li>F\u00e9rias pagas<\/li>\n<li>Trabalho a partir de casa<\/li>\n<\/ul>\n<p>Does this sound like you? 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